Frequently Asked Questions
🛠 Company Information
💧 Leak Detection Systems
🏨 Industry‑Specific Solutions
🔧 Installation & Maintenance
📜 Compliance & Certification🏠 Domestic Applications
📞 Contact & Support
Welcome to Our FAQ Section
We’ve created this page to answer the most common questions about our leak detection services, giving you clear and helpful information on how we work and what you can expect. Whether you’re curious about our process, pricing, or the technology we use, you’ll find quick answers right here.
To explore specific topics in more detail, simply click on the links located on the right-hand side of the page. Ready to learn more?
Choose the area that interests you most and get the information you need today!
🛠 Company Information
Q1. Who are BTS Leak Detection?
A1. BTS Leak Detection is a UK‑based specialist in water, gas, fuel, and chemical leak detection systems, serving domestic, commercial, and industrial clients.
Q2. Where are you located?
A2. Our office is at Unit 13, Meadow Lane Industrial Estate, Gordon Road, Loughborough, LE11 1JP.
Q3. Do you operate nationwide?
A3. Yes, we provide services across the UK and parts of Europe.
Q4. Do you work internationally?
A4. Yes, we can support projects in Europe and beyond depending on client requirements.
Q5. How long have you been in business?
A5. Our team has decades of combined engineering experience in leak detection and building services.
Q6. What industries do you serve?
A6. We serve hospitality, commercial offices, healthcare, retail, government, industrial facilities, and domestic properties.
Q7. What makes you different from other providers?
A7. We offer bespoke designs, turnkey solutions, certified engineers, and full compliance with UK/EU standards.
Q8. Are you accredited or certified?
A8. Yes, we are SafeContractor accredited, F‑Gas registered, and our engineers hold CSCS cards.
Q9. Do you provide turnkey solutions?
A9. Yes, from consultation and design to installation, commissioning, and maintenance.
Q10. Do you offer free consultations?
A10. Yes, we provide free initial consultations to assess your needs.
💧 Leak Detection Systems
Q11. What types of leaks can you detect?
A11. Water, gas (methane, carbon monoxide, LPG, refrigerants), fuel, and chemical leaks.
Q12. How does water leak detection work?
A12. Sensors monitor plumbing and appliances, alerting you to leaks before they cause damage.
Q13. Can your systems detect multiple types of leaks at once?
A13. Yes, integrated systems can monitor water, gas, and refrigerants simultaneously.
Q14. Do you provide wireless leak detection systems?
A14. Yes, wireless options are available for flexible installation.
Q15. Can systems integrate with Building Management Systems (BMS)?
A15. Absolutely, our systems are compatible with smart HVAC and BMS platforms.
Q16. Do you offer eco‑friendly solutions?
A16. Yes, our systems reduce water waste, prevent refrigerant emissions, and support BREEAM certification.
Q17. How do your systems alert me to leaks?
A17. Through alarms, notifications, and integration with building management systems.
Q18. Can systems automatically shut down equipment when leaks are detected?
A18. Yes, systems can be configured to shut down affected equipment.
Q19. Do you provide monitoring services?
A19. Yes, we offer monitoring and reporting services for clients.
Q20. Can systems be expanded later?
A20. Yes, our systems are modular and scalable.
🏨 Industry‑Specific Solutions
Q21. Do you provide solutions for hotels and hospitality?
A21. Yes, we specialize in refrigerant leak detection for hotels to protect guests and comply with regulations.
Q22. Do you provide solutions for commercial offices?
A22. Yes, we install smart HVAC‑integrated systems to protect assets and maintain productivity.
Q23. Do you provide solutions for domestic properties?
A23. Yes, we offer compact water and gas leak detection systems for homes.
Q24. Do you provide solutions for industrial facilities?
A24. Yes, we design bespoke chemical and fuel leak detection systems for high‑risk environments.
Q25. Do you provide solutions for government and public sector buildings?
A25. Yes, we meet strict compliance and safety standards for public facilities.
Q26. Do you provide solutions for healthcare facilities?
A26. Yes, we design systems to protect patients, staff, and sensitive equipment.
Q27. Do you provide solutions for retail spaces?
A27. Yes, we install systems to protect stock and maintain safe environments.
Q28. Do you provide solutions for laboratories?
A28. Yes, we provide chemical leak detection tailored to lab environments.
Q29. Do you provide solutions for data centres?
A29. Yes, we install systems to protect critical IT infrastructure from leaks.
Q30. Do you provide solutions for schools and universities?
A30. Yes, we design systems for educational institutions to ensure safety and compliance.
🔧 Installation & Maintenance
Q31. Do you design custom systems?
A31. Yes, every system is bespoke, tailored to your building and risk profile.
Q32. What does maintenance include?
A32. Planned Preventative Maintenance (PPM), inspections, system health checks, and emergency call‑outs.
Q33. Do you provide emergency support?
A33. Yes, we offer rapid response services.
Q34. Can you upgrade existing systems?
A34. Yes, we retrofit or upgrade older systems to modern standards.
Q35. Do you provide training for staff?
A35. Yes, we train staff to operate and monitor systems effectively.
Q36. How quickly can you respond to emergencies?
A36. We provide rapid response to minimize downtime and damage.
Q37. Do you provide planned preventative maintenance (PPM)?
A37. Yes, we schedule regular maintenance to keep systems reliable.
Q38. Do you provide system health certificates?
A38. Yes, certificates are issued for insurance and compliance purposes.
Q39. Do you provide warranties?
A39. Yes, all installations come with warranties.
Q40. Do you provide remote support?
A40. Yes, remote diagnostics are available for certain systems.
📜 Compliance & Certification
Q41. Are your engineers certified?
A41. Yes, all engineers hold CSCS cards.
Q42. Do your systems meet UK and EU regulations?
A42. Yes, we comply with BS EN378:2016, F‑Gas regulations, and BREEAM standards.
Q43. Do you provide documentation for insurance?
A43. Yes, system health certificates support insurance claims.
Q44. Are your systems environmentally friendly?
A44. Yes, they reduce waste and emissions.
Q45. Do your systems comply with BS EN378:2016?
A45. Yes, all installations meet this standard.
Q46. Do your systems comply with F‑Gas regulations?
A46. Yes, we are F‑Gas registered.
Q47. Do your systems comply with BREEAM standards?
A47. Yes, our systems support sustainability certifications.
Q48. Are your systems insurance‑approved?
A48. Yes, our certificates are recognized by insurers.
Q49. Do you provide compliance audits?
A49. Yes, we can audit systems for compliance.
Q50. Do you provide sustainability support?
A50. Yes, we help clients meet environmental goals.
🏠 Domestic Applications
Q51. Do you provide solutions for homes?
A51. Yes, we install water and gas leak detection systems for domestic properties.
Q52. Can your systems integrate with smart home technology?
A52. Yes, they can connect to smart HVAC and home automation.
Q53. Do you offer small‑scale systems for apartments?
A53. Yes, compact solutions are available.
Q54. Do you provide solutions for landlords?
A54. Yes, we help landlords protect properties and tenants.
Q55. Do you provide solutions for holiday homes?
A55. Yes, systems can protect properties even when unoccupied.
Q56. Do you provide solutions for new builds?
A56. Yes, we work with developers to integrate systems during construction.
Q57. Do you provide solutions for renovations?
A57. Yes, we retrofit systems into renovated properties.
Q58. Do you provide solutions for listed buildings?
A58. Yes, we design discreet systems for heritage properties.
Q59. Do you provide solutions for rural properties?
A59. Yes, we install systems in remote locations.
Q60. Do you provide solutions for high‑rise flats?
A60. Yes, we design systems for multi‑storey buildings.
📞 Contact & Support
Q61. How can I reach you?
A61. By phone (01455 332000) or email (info@btsleakdetection.co.uk).
Q62. Do you provide quotes?
A62. Yes, we provide free, no‑obligation quotes.
Q63. Do you provide after‑sales support?
A63. Yes, we offer ongoing support after installation.
Q64. Do you provide customer training?
A64. Yes, we train clients to use systems effectively.
Q65. Do you provide technical support?
A65. Yes, contact us for more information