top of page

BTS Leak Detection Privacy Policy

1. Introduction

At BTS Leak Detection, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website btsleakdetection.co.uk, contact us, or use our services.


2. Who We Are

BTS Leak Detection is a UK-based provider of leak detection systems for water, gas, fuel, and chemicals. We operate across the UK and parts of Europe, offering design, installation, commissioning, and maintenance services. For the purposes of data protection legislation, we are the "data controller" of your personal information.


3. What Information We Collect

We may collect and process the following types of personal data

​​

  • Identity Data: Name, title, company name

  • Contact Data: Email address, phone number, postal address

  • Technical Data: IP address, browser type, operating system, device information

  • Usage Data: Pages visited, time spent on site, click-throughs

  • Communication Data: Messages sent via contact forms or email


We do not collect sensitive personal data unless explicitly provided and necessary for service delivery.


4. How We Collect Your Data

We collect data through:

​​

  • Direct interactions (e.g., contact forms, email enquiries)

  • Automated technologies (e.g., cookies, analytics tools)

  • Third-party platforms (e.g., Wix, Google Analytics)

 

5. How We Use Your Data

We use your personal data to:

 

  • Respond to enquiries and provide quotes

  • Deliver and manage services

  • Send service updates or administrative communications

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

 

We will only use your data where we have a lawful basis to do so, such as your consent, a contract, legal obligation, or legitimate interest.


6. Sharing Your Data

We do not sell or rent your personal data. We may share it with:

 

  • Trusted service providers (e.g., website hosting, analytics)

  •  Regulatory authorities when required by law

  • Contractors or engineers involved in service delivery

 

All third parties are required to respect the security of your data and comply with data protection laws.


7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically:

​​

  • Enquiry data: up to 12 months

  • Client service records: up to 7 years

  • Website analytics: up to 26 months

 

8. Your Rights

Under UK GDPR, you have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)


To exercise these rights, contact us at info@btsleakdetection.co.uk.


9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encrypted communications, and access controls.


10. International Transfers

We do not routinely transfer personal data outside the UK or EEA. If such transfers occur, we ensure appropriate safeguards are in place, such as standard contractual clauses.


11. Cookies and Tracking

Our website uses cookies to enhance your experience and collect usage data. For more information, please refer to our Cookie Policy.


12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.


13. Questions About Our Privacy Policy?

 

Your privacy matters to us. If you have any questions about how we collect, use, or protect your personal data, we’re here to help.

​

Call us on 01455 332000 to speak with a member of our team.

Email us for detailed information or clarification on our data protection practices.

Request a call-back at a time that suits you to discuss your concerns.

 

We are committed to transparency and safeguarding your information. Contact us today for peace of mind.

​​

​​​

bottom of page